Three things to know

Why does Spybet Casino ask for account verification?

Licensed casinos must confirm who plays, so we compare your documents once, often at the first deposit, and finish in 53 hours.

Start the check

Gaming Control Board Curaçao OGL/2005/3397/898 since 2005

Faster withdrawals

What does the check cover?

Spybet Casino has run these checks since 2005, and they follow the same order every time.

Who checks

Spybet Casino N.V.

Licence

Gaming Control Board Curaçao OGL/2005/3397/898

How long

53 hours

When required

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

At the upload screen

When the request lands in your inbox

Most players worry a blurred photo will stall the check; these four moves prevent that.

Holding the ID flat

Photograph your photo ID on a flat, well-lit surface, keep all four corners inside the frame, and check that no glare hides your name or the expiry date.

Show street and postcode

Upload a proof of address in your own name, with the street, suburb and postcode matching the details on your Spybet Casino profile exactly.

Paying with a card

Capture the payment card you used to deposit, showing the first six and last four digits only; cover the middle and hide the security code.

Should I upload again?

Watch your inbox for a request for a sharper copy and reply on the same day, then let the check run its course without uploading duplicates.

Proof that works

When the message names your documents

Keep this list open while you photograph each paper, so the first upload is the one that clears.

Photo ID

ConfirmsWho you are and your age

Copy must showAll four corners, name and expiry date

Proof of address

ConfirmsWhere you live now

Copy must showStreet, suburb, postcode and your full name

Payment card image

ConfirmsThe card used for deposits

Copy must showFirst six and last four digits

Know before you send

Knowing when a review is coming

Reading this, you will recognise the four situations that start a check on your account.

Check your own details

When the name or address you gave differs from your ID, the details are cross-checked. Upload a fresh photo ID and a matching proof of address.

First payout pending

Cashing out for the first time opens the full review, since the regulator expects identity settled before any money leaves your account.

A larger transfer than usual

Movements bigger than your usual pattern draw a closer look, so the team asks where the funds came from and may request the papers listed below.

Raising the cap

Asking for a higher cap shifts your play into another bracket and brings a short affordability review; the team confirms the money behind it.

Routine paperwork, not a suspicion

Start with the licence number OGL/2005/3397/898: the Gaming Control Board Curaçao requires the operator to know where players' money comes from. Spybet Casino N.V. applies that duty to every account alike, so see the request as routine anti-money-laundering housekeeping, never as an accusation aimed at you.

Depending on your case, the team may ask for one or more of these.

Recent payslips from your employer
Bank statements covering recent months
A tax return or notice of assessment
Proof of a pension or benefit
A contract or invoice for freelance work

Sent again, cleared this time

Current date, old paper. An ID past its expiry date says nothing about who you are today, so the reviewer must refuse it. Renew the ID, then photograph the new one Upload the replacement before you request a payout

Corners cut off the scan. Cropping or editing a scan hides the border and the security features, which leaves the reviewer unable to trust the copy. Photograph the whole document, all four corners Send the untouched original file

Stale address paper. An old bill no longer proves where you live now, so the reviewer returns it and asks for something current. Pull a recent bill showing your address Send the page with address and date

Your Check, Cleared

Still Wondering About Your Documents?

Plain answers in the patient Spybet Casino way, so nothing about the check feels like a surprise.

At what point does the casino actually need my documents?+

Plan for the first withdrawal: that is the latest moment the licence allows a check to wait. Earlier is possible, since the casino may ask at registration or when you make your first deposit. Sending papers early keeps the payout queue short.

Which regulator licenses Spybet Casino and under what number?+

The Gaming Control Board Curaçao supervises the casino, and Spybet Casino N.V. holds licence OGL/2005/3397/898. The company is registered at Dr. M.J. Hugenholtzweg, Willemstad, with company number 352598 (Curaçao).

How much time should I allow for the check to finish?+

Allow around 53 hours from the moment a complete set arrives. Clear, matched documents usually move faster than that ceiling. Keep an eye on your inbox while the review runs, in case one image needs replacing.

Can I be asked to send the same paperwork more than once?+

Usually not, once a full set has been accepted. A fresh copy is requested when a document has expired, when your details change, or when the licence obliges a new source of funds review. The verification team says which paper it needs.

What happens if I have changed my name since the ID was issued?+

Send the current identity document together with the paper that shows the change, such as a marriage certificate or a deed poll. Both must carry the same details as your account. Matching names across every document is what lets the check close.

Is my ID safe once I send it to the casino?+

Your files travel over 256-bit SSL encryption and are held for the checks the licence requires. Audits by SIQ and GLI keep those safeguards under review. Questions about how long a copy is kept go to [email protected].

Why was my document refused, and what do I send instead?+

Refusals almost always come down to glare, blur, cropped corners or a hidden code. Retake the shot in daylight with all four edges inside the frame, then reply to the verification email at [email protected]. The team names the exact flaw it saw.